Customer relationship management (CRM) is an approach to managing a company’s interaction with current and potential future customers. The CRM approach tries to analyse data about customers’ history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth In today’s business environment, customer retention is very difficult and with SAP CRM you can manage this with ease. TKM’s SAP CRM Expertise includes: • Marketing • Sales • Service • Middleware • Interaction Center • Trade Promotion Management • Customer business planning Latest addition to this list we have cloud solutions which is being considered as the future of CRM • Sap Cloud for customer (C4C)

SAP ERP Central Component (ECC) is one of the most recognized assets that SAP owns. It is an enterprise resource planning software which consists in several modules that provide the organizations with great control over their key business processes. Modules can communicate with each other to create a fully integrated solution specific to almost any customer within a wide range of industry sectors. SAP ECC implementations are a big challenge for any customer because of the risk that represents changing the way they manage vital information and processes, but the importance of counting with this kinds of systems, and the benefits of a successful/integrated ERP implementation are too valuable. With modules like:

• Financials (FI)
• Material Management (MM)
• Sales and Distribution (SD)
• Human Capital Management (HCM)
• Project System (SAP PS)

SAP ECC is one of the preferred choices for many organizations.

Human capital management (HCM) in general is an approach to employee staffing that perceives people as assets whose current value can be measured and whose future value can be enhanced through investment (Trainings). An organization that supports HCM provides employees with clearly defined and consistently communicated performance expectations. Managers are responsible for rating, rewarding and holding employees accountable for achieving specific business goals, creating innovation and supporting continuous improvement. In SAP Back office HCM is either a component or a separate suite that is integrated with ERP. In recent years HCM bas began to displace HRMS and HR by offering features which are way beyond the traditional HR system. HCM component stream lines and automates many day to day activities of HR staff. Some of them include:

• Administration and payroll
• Planning trainings
• Personal actions and compliance

HCM system usually go beyond these basic HR functions by adding integrated talent management features.

SAP Landscape Transformation software helps accelerate business and IT transformation and turn complex business requirements into a highly standardized set of transformation solutions. SLT lets you better plan, analyse, sequence, and realize your transformation project within common business scenarios that address mergers and acquisitions, divestitures, internal reorganizations, and projects to harmonize existing business processes. The SAP LT Replication Server uses a trigger-based replication approach to pass data from the source system to the target system. The SAP LT Replication Server can be installed either as a separate SAP system, or if the technical prerequisites permit, on an ABAP source system. In order to replicate data, you must first define the parameters that the SAP LT Replication Server will use to replicate data from one or more source systems to one or more target systems. SLT is embedded with two workbenches

• MWB – Migration workbench
• CWB – Conversion workbench